In spite of the fact that the web hosting service provided by the different companies appears identical, each provider has their own platform with its own modifications and different ways to perform specific things. In such a situation, an enormous knowledge base will be astonishingly helpful both for persons with little or no past experience and for technically knowledgeable individuals who will sooner or later learn how certain tasks are done, but will waste some time meanwhile. The purpose of such a knowledge base is to help make the service quick and easy to use, saving users loads of time and energy. The consequence is more content clients, as they can swiftly find the information they wish, and a lot less work for the customer care team members, because usually the majority of the inquiries and problems that clients have are already included in the knowledge base. If the articles are properly written and encompass more things, you will be able to learn more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Web Hosting
Our web hosting packages feature an in-depth knowledge base where you can find info about all the challenges that you could possibly chance upon and their solutions. You can get to know how to create and manage a mailing list, how to use an .htaccess configuration file, or how to continue if the settings of your mail client are correct, but nonetheless you’re unable to send emails, for instance. We have tried our utmost to be as exhaustive as possible and to encompass all the available options in order to save you time and energy and to provide you with different solutions for any issue. The knowledge base features educational articles too – both generic ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find relevant articles about particular features and functions in each section of the Control Panel, whereas if you want to check the entire article archive, you should visit the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers come with a rich article repository where you can find any information that you might require about our web hosting services or about the Hepsia Control Panel that we use. We have created it based on the feedback that we have acquired from our clients over the years and, as a consequence, our articles encompass particular problems that you may run into and suggest the easiest way to resolve them, for instance getting a 500 Internal Server Error message or not being able to send e-mails from your desktop PC although you have the correct SMTP settings. The articles are available in every single section of the Control Panel and you can browse them whenever you like. They can help you enlarge your knowledge not only about our services, but also about the web hosting realm as a whole, as they include elaborate guidelines and general information such as what cron jobs or file access permissions are.