Being able to get in touch with your web hosting provider any time you have any questions or experience any issues is really important and how fast they will reply and react is essential, particularly if your web site is business-oriented, as more downtime could mean losing prospective customers. The support options are a way to recognize actual providers from resellers. The latter typically answer just to email messages or support tickets and you'll need to wait for a whole day or maybe more so as to receive an answer. If your problem needs a few replies, you may end up losing days to have a problem solved. Using the services of a legitimate and reliable website hosting company, you'll be able to connect with the support anytime and get an instant response whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Web Hosting
We supply 24/7 customer, billing and tech support for all of our web hosting service. Even if you aren't our client yet and you have some questions, we can help you in a timely manner and provide the needed info, to give you a choice to make an informed decision when you buy your new hosting account. We're available any time, including holidays and weekends, and we supply multiple means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have multiple phone numbers all over the world, thus you will be able to call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The actual response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you'll be able to take full advantage of our 24/7 tech support services even on official holidays. All your web sites will be available all of the time and so will we. With plenty of communication options, you are able to select the easiest way to contact us and learn more about our services in case you do not have an account yet, or ask for support if you are already among our customers. You're able to give us a call, have a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have a one-hour response time guarantee, although it rarely takes more than 20 mins to get assistance irrespective of the nature of the problem. Using our customer and tech support services, we'll be available for you anytime you need us, not several days later.
24/7 Customer Support in VPS Servers
If you buy a VPS server through our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local telephone numbers in the U.S.A., the UK and Australia plus a live chat service. When you're an active customer and you're looking for help with a technical issue which requires longer time to investigate or resolve, you're able to open a ticket from your billing account or you will be able to send an email message and we'll take care of the issue and send you a reply within the hour. The reply time is warranted 24/7, which includes holidays and weekends, but for most issues it takes no more than half an hour to get assistance. Our support service covers your VPS and all of the pre-installed software it features, so if you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server through our company, you'll be able to get in touch with us at any time using several channels and the max time that you'll have to wait for an answer is approximately one hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you'll be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of general questions or you would like to know more about our website hosting solutions before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in several countries around the world. When you'd like to have assistance with third-party software that you are unable to deploy or run efficiently, you're able to add the Managed Services upgrade to your current package and our system administrators will assist you.