Integrated Ticketing System
Find out more about integrated ticketing systems, how they differ from other support channels and what their advantage is.
There are different ways to touch base with the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you choose is a trouble ticket system. It’s the easiest channel of correspondence for a variety of reasons. In case no technical support staff representative is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. On top of that, you can copy & paste extensive bits of info without the need to worry about printing mistakes, and if a specific problem needs more time to be sorted out or a number of replies need to be exchanged, all the information will be in the exact same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they’re usually separate from the hosting platform, which goes to say that if you need to provide information or to adhere to directions, you’ll have to use at least 2 different admin dashboards and this number could grow in case you’d like to manage a couple of domains. On top of that, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Web Hosting
With a web hosting
from our company, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you are browsing through your website files or configuring different account settings. The ticketing system is being closely monitored 24-7-365 by our customer service staff and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to receive help. Unlike other hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you wish and request information relating to any billing or technical issue. Besides, you can read a variety of educational articles, which will help you tackle the most commonly experienced complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more convenient to manage everything from a single location, which is the reason why we have incorporated a support ticket system into the custom Hepsia hosting Control Panel, which is offered with every single semi-dedicated server
plan. This will allow you to manage the correspondence with our customer support staff together with your web space, which suggests that you won’t have to remember one more sign-in name for some other system. You’ll be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the files within your account. Plus, you can search through older tickets using a smart search box or take a look at relevant FAQ articles, which offer solutions to commonly met complications. The inbuilt trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just 60 minutes, so there’ll always be someone to assist you.