Live Chat Support
Find out more on the Live Chat service and what it includes.
If your website hosting provider offers live chat support, you're able to speak with an agent in real-time and learn useful information or get an issue resolved in a very timely manner. The main advantage of using chat rather than calling to consult with a live person is that you will need just a computer with web access, which means that you won't pay any charges in the event that you're in another state or country. What's more, it will be a lot easier to copy and paste info for instance domains, usernames or error messages i.e. details that are sometimes difficult to give to the other side over the phone. The live chat is also a considerably quicker solution to contact your website hosting provider's support crew in comparison to using a ticketing system. What's more, in the event that some trouble requires more time to be taken care of, you'll be able to do something different while you wait for assistance on the live chat, therefore you won't lose time - something that is not possible in case you're on the telephone.
Live Chat Support in Web Hosting
As we acknowledge the fact that numerous problems are quickly resolved if you chat with a live person, we supply a live chat service for all our potential and current clients. The chat is available every single day and our support agents will help you with a variety of questions and troubles. In case you are not our client yet, you're able to find out more about our web hosting
plans and the web hosting environment in general so that you can be certain that your sites will operate effectively on our servers. In case you already have an account and you've got some questions or you encounter any problems with any of our solutions, you'll be able to join us on the live chat and we can provide you with the necessary details or assist you to troubleshoot the issue. You will need to open a trouble ticket for certain problems that require longer time or the assistance of a system administrator, but for a lot of basic problems you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with all of our Linux semi-dedicated hosting service
, you will be able to get the replies for any questions you have or get various problems dealt with rapidly. Our chat service is accessible each and every day, so you'll be able to speak with a representative even on weekends and holidays. If you're unsure which package is better for your websites or if our revolutionary cloud hosting platform matches some system requirements, you may join the live chat before you purchase anything. In case you are an existing customer, you will be able to get more information about billing issues, account settings along with a variety of common technical issues you may experience, let's say in case you are unable to install an email account in a client on your personal computer. Our live chat will save you considerable time no matter where you are or when you contact us.