If you ever have any enquiries with regard to your hosting account or you experience a problem with your websites, you will need to contact the hosting company’s technical support team. It may not matter how promptly they’ll answer when you have a general question, but a problem such as a faulty app update, for example, may result in your website becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to help you, the longer the site will be inoperational. If you offer goods or services online, any downtime will influence your site badly and you may lose current or potential visitors. Many hosting providers, especially resellers, handle tickets and emails within twenty four hours, but in the digital epoch that is way too long, since customers will scarcely ever go back to a website that’s not working correctly over extended spans of time.
One-Hour Response Guarantee in Web Hosting
Our web hosting service include a 1-hour response guarantee, which means that irrespective of what inquiry or complication you might have, we will always be there to lend you a helping hand. The fact is, it rarely takes more than half an hour to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our help desk team representatives are available 24/7, even on national holidays and weekends, which suggests that you will receive instant assistance anytime you need it. We realize precisely how precious time can be, so by the time we respond to your e-mail or support ticket, we will have investigated the matter and, in case we haven’t resolved it, we will provide you with more information about what you need to do on your end – if the case demands this. With our support service, you can be certain that there will be someone to lend you a hand instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take full advantage of our mega-fast support service. You’ll get an answer to any trouble ticket submitted from the hosting Control Panel or e-mail sent to our tech and customer support staff within the hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes far less time to examine and solve a problem. We’ll give you more info if the solution involves something that has to be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be precisely the same and given the fact that our support staff is available night and day, you’ll get swift help for virtually any billing, general or technical issue no matter what time of day or night it is.