There're a lot of web hosting suppliers out there, still the majority of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to contact the company over the telephone. The type of support that you'll get through this particular way of communication will vary based on the provider - a few of them offer professional telephone support, various others offer basic and customer support only as some matters are more time-consuming and it would be more convenient to be resolved via a trouble ticket, particularly if the situation needs to be escalated. Nonetheless, it is good to find that you can always contact your website hosting provider as there're numerous small issues that can be managed easily and in a very timely manner through a phone call, not mentioning that you are able to get more information regarding the services even before you become a client.
Phone Support in Web Hosting
If you choose to take advantage of one of our web hosting service, you will be able to get hold of our support team over the phone for 14 hrs every day. We will help you choose the best plan for your websites as we are aware that it is better to discuss these matters with a live person. In case you already have an account, we can help you with your sales/billing questions as well as general matters, even with some technical matters which don't require a lot of time or escalation to a system administrator as it'll be better to open a support ticket for time-consuming troubles and have all the communication in one place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you will be able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
If you need more details regarding the Linux semi-dedicated hosting service that we provide, you are able to call one of the three support phone lines we have across the globe - in the U.S.A., the UK and Australia. Thus, you can check in advance whether our services will be suitable for your sites. In case you're already our client and you've got a semi-dedicated account, you're able to reach us on the phone for fourteen hours daily about any billing or general issues. For strictly technical issues you need to take advantage of our ticketing system to contact our tech support since someissues just require more time to be taken care of, but we can assist you over the phone with countless minor technical issues as well, saving you the time and efforts.