A 99.9% Server Uptime
We’ve set up our web hosting platform using stable hardware and strongly tweaked software. Our administrators have installed a modified version of Security–Enhanced Linux on all our hosting servers to guarantee utmost security and reliability. We’ve set up several DoS protection appliances coupled with powerful firewalls to make sure our internal network is unassailable and secure.
All our web hosting service packages feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on high–end hardware parts fabricated by Juniper. Besides, on each and every router, we have installed a firewall with an intricate algorithm in an effort to sift all shady requests.
Hence, in all our data centers – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are disappointed with our services, or if you consider them inadequate, or if you decide that you need to use a VPS hosting service instead of a cloud hosting package – you will receive a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control of your domain names even when you terminate your hosting account with us.
24/7 Technical Support
We’ve punctiliously handpicked each individual member of our 24x7 support staff so that we can provide the best technical support you can get. Each of our customer service technicians has several years of experience dealing with web hosting accounts behind his back, so they know what they are doing. Moreover, they’re available to you 24/7 – you can touch base with them at any time and they’ll respond as fast as possible.
Their average ticket response time is less than 20 minutes, while with other web hosting distributors you are forced to wait for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be answered in less than an hour.