Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • All your assistance requests will be dealt with in maximum 1 hour after the trouble ticket or email has been submitted. If your case needs further assistance from a server administrator, we’ll direct the support ticket or the email to the person in charge, without delay and we will leave a note to notify you that more time will be required for reaching the best solution. Furthermore if you order our Optional Admin Services package, any of the server administration tasks included there will be completed whenever you want.

  • Top quality support service

  • A Premium Client Support Service

  • We’ll be online for you 24/7/365 to answer any enquiries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require help tackling server management tasks, you can take advantage of our Optional Admin Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Hosting Control Panel has been installed by default for each dedicated server. Among its characteristics is a very handy integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most of the help articles have video versions that show all the operations that you can carry out in a very illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.